High-Level Design

Three-Layer Enterprise Architecture

A unified ecosystem where five platforms share a common governance foundation and centralized identity layer — ensuring security, consistency, and long-term scalability.

Layer 3 Application Platforms — Five independently deployable platforms
📸
Content Generation Incentive
Phase 2 · Medium Risk
🤖
SANY AI Co-Pilot
Phase 1 · High Risk
📋
Marketing Event Mgmt
Phase 2 · Low Risk
🎙️
Customer Voice Analytics
Phase 3 · High Risk
🎓
Learning Management System
Phase 3 · Low Risk
▾
Layer 2 Identity & Access Management — Centralized authentication & authorization
SSO / IdP (AD/LDAP) RBAC Engine JWT / OAuth2 Tokens Data Encryption (Transit + Rest) Secrets Management Audit & Compliance Logging BU / Region / Role Permissions
▾
Layer 1 Enterprise Governance & Data Foundation — Bedrock of the ecosystem
API Gateway / ESB Master Data Mgmt Policy Engine Data Governance Framework AI Safety Layer Confidence Scoring Hallucination Guardrails Citation Engine PII Detection Brand Safety Controls

Request & Data Flow

Mobile / Web Client
→
API Gateway / ESB
→
Auth Layer (SSO + RBAC)
→
Platform Microservice
→
Master Data / DB
AI-powered requests route through the AI Safety Layer
Platform Microservice
→
AI Safety Layer
→
Pre-Prompt Guardrails
→
FM API (Claude / GPT / Gemini)
→
Post-Validation + Confidence
Vector DB (Pinecone / Weaviate)
↔
Knowledge Retrieval (RAG)
→
Response Assembly
→
Client Response

Indicative Technology Stack

Aligned with the proposal's FM-API-first, cloud-native approach.

Frontend

  • React Native (Android-first, cross-platform)
  • React.js — Admin Dashboards
  • Progressive Web App for desktop

Backend

  • Node.js / Python FastAPI Microservices
  • API Gateway (Kong / AWS API GW)
  • Event-driven messaging (RabbitMQ)

AI / ML

  • FM APIs — Anthropic Claude, OpenAI, Gemini
  • Vector DB — Pinecone / Weaviate / ChromaDB
  • Azure Speech / Google STT

Data & Infra

  • PostgreSQL + Redis Cache
  • AWS S3 / Azure Blob — Media Storage
  • Docker / K8s — CI/CD with GitHub Actions

Security

  • SSO via SANY AD/LDAP
  • JWT + OAuth2 token auth
  • AES-256 encryption at rest

Integrations

  • CRM — Lead sync & customer data
  • HRMS — User provisioning for LMS
  • DAM — Content distribution pipeline
Platform 01 — Phase 2

Content Generation Incentive Platform

Mobile-first field content capture with multi-level approval workflows, incentive scoring, and leaderboards for frontline teams.

content-incentive.sany.inWeb App
ContentHub
SANY India
◉ Dashboard
↑ Submissions
✓ Approvals
★ Leaderboard
⟡ Incentives
▤ DAM Library
⚙ Settings

Content Dashboard

Export+ New Submission
Total Submissions
1,284
↑ 12% this month
Pending Approval
47
3 urgent
Approved & Published
892
↑ 8% vs last month
Incentives Disbursed
₹4.2L
↑ 18% this quarter
SubmissionBU / ProductSubmitted ByRegionStatusScore
SY215C site video — Hyderabad MetroExcavators / SY215CRajesh K.SouthApproved92
STC500 crane deployment — Mumbai PortCranes / STC500Amit P.WestPending L2—
Concrete batching plant — Pune HighwayConcrete / HZS120Priya S.WestApproved87
Competitor comparison — CAT 320 vs SY215Excavators / SY215CVikram D.NorthDraft—
SY55C mini excavator testimonialExcavators / SY55CSunita M.EastRejected34

Key UI Screens

  • Mobile capture (photo/video/text) with mandatory metadata
  • Multi-level approval queue (L1 → L2 → Published)
  • Incentive scoring dashboard with leaderboards
  • DAM integration for content library browsing
  • Admin config panel for scoring rules and BU mapping

Architecture Highlights

  • Offline-first: SQLite + sync queue for field capture
  • Media pipeline: Compression → S3/Blob → CDN
  • Scoring engine: Configurable rules per BU/product
  • RBAC: BU-level, region-level approval permissions
  • API: DAM integration, exportable BI-ready reports
Platform 02 — Phase 1 · Highest Priority

SANY AI Co-Pilot

AI-powered conversational assistant for sales and technical teams. RAG-backed with hallucination guardrails, confidence scoring, and context-aware responses.

copilot.sany.inAndroid + Web
AI Co-Pilot
Product intelligence assistant
SY215C vs CAT 320 comparison
Today, 2:15 PM
STC500 crane load chart specs
Today, 11:30 AM
Maintenance schedule SY55C
Yesterday
Concrete pump troubleshooting
Feb 10
Your Context
Role: Sales Executive
BU: Excavators · Region: South
👤
How does SY215C compare against CAT 320 in fuel efficiency for highway projects?
S
SY215C vs CAT 320 — Fuel Efficiency

The SANY SY215C delivers 12–14 L/hr under standard highway earthwork, compared to the CAT 320's 14–16 L/hr for equivalent tasks.

Key advantages:
• SANY Intelligent Power Control (SIPC) — dynamic hydraulic flow
• Economy mode — ~18% consumption reduction
• Auto-idle shutdown after 4 sec of inactivity

Source: SY215C Technical Manual v4.2, Section 6.3
Confidence:
94%· 3 sources
👤
What about maintenance costs over 5000 hours?
S
Scheduled maintenance over 5,000 hours: approximately ₹3.8–4.2L for SY215C (500-hr intervals).

CAT 320 runs ₹4.8–5.5L over the same period due to higher OEM parts pricing.

Note: Verify with regional service team for latest pricing.
Confidence:
81%· Competitor data estimated
▶
copilot.sany.in/adminAdmin
Co-Pilot Admin
Knowledge Mgmt
◉ Overview
◈ Knowledge Base
⚡ AI Safety
✎ Feedback
📊 Analytics

AI Safety & Performance

Ingest Documents
Hallucination Rate
1.2%
Target: <2%
Avg Confidence
88.4%
↑ 3% from pilot
Knowledge Docs
342
Last sync: 2h ago
Daily Queries
1.4K
↑ 22% this week
Response Quality — Last 30 Days
W1
W2
W3
W4
Query Categories
  • Product Specs (40%)
  • Competitor (25%)
  • Maintenance (20%)
  • Pricing (15%)

AI Architecture

  • RAG pipeline: Query → Vector DB → Context Assembly → FM API
  • Pre-prompting: Role/BU injection, brand guidelines, citation rules
  • Post-validation: Confidence scoring, hallucination check, PII scan
  • Feedback loop: Thumbs up/down → quality retraining signal
  • Low-confidence fallback: Human-in-loop escalation

Key UI Screens

  • Conversational chat with cited sources and confidence bars
  • Context-aware: Role, BU, and region shape responses
  • Knowledge admin: Document ingestion, versioning, gap analysis
  • AI safety dashboard: Hallucination rate, flagged responses
  • Analytics: Query patterns, usage heatmaps, SME feedback
Platform 03 — Phase 2

Marketing Event Management App

End-to-end event lifecycle — creation, approval, budget tracking, offline lead capture, and post-event ROI analytics with CRM integration.

events.sany.inWeb + Mobile
EventHub
SANY India
◉ Dashboard
📅 Events
✓ Approvals
₹ Budgets
👥 Leads
📊 ROI Analytics
⚙ Settings

Event Dashboard — Q1 FY26

+ Create Event
Active Events
12
4 upcoming
Total Budget
₹28.5L
72% utilized
Leads Captured
847
↑ 34% vs Q4
Avg Event ROI
3.2x
↑ 0.4x improvement
EventRegionDateBudgetLeadsStatus
EXCON 2026 — BangaloreSouthMar 15–18₹8.5L312Approved
Dealer Meet — AhmedabadWestFeb 28₹2.1L—Pending
Product Demo — Kolkata HighwayEastFeb 20₹1.4L86Completed
Crane Showcase — Delhi NCRNorthMar 5₹3.2L—Budget Review

Key UI Screens

  • Event creation wizard with approval routing
  • Budget tracking with threshold-based alerts
  • Offline-first lead capture (scan/manual entry)
  • Event documentation upload with media gallery
  • Post-event ROI analytics with CRM lead sync

Architecture Highlights

  • Offline-first: IndexedDB + sync when online
  • CRM integration: Bi-directional lead sync (REST API)
  • Approval engine: Configurable hierarchy per region/BU
  • Budget module: Real-time utilization dashboards
  • Analytics: Post-event ROI calculation, format comparison
Platform 04 — Phase 3

AI-Powered Customer Voice Analytics

Audio ingestion with PII anonymization, multi-language STT, sentiment analysis, topic clustering, and alert dashboards.

voice.sany.inWeb App
VoiceIQ
Customer Analytics
◉ Dashboard
🎙 Audio Pipeline
💬 Transcripts
◐ Sentiment
⬡ Topic Clusters
🔔 Alerts
⚙ Settings

Voice Analytics — February 2026

Export+ Upload Audio
Recordings Analyzed
2,841
↑ 18% this month
Avg Sentiment
+0.72
Positive trending
PII Detections
156
All anonymized
Active Alerts
8
3 critical
Sample Transcript — Call #2847
[Customer]: "The SY215C has been excellent on our highway project. Fuel efficiency is much better than before..."
[PII Redacted] · 4:32 · Hindi + English
Positive (82%)Neutral (14%)Negative (4%)
Top Topic Clusters
Fuel Efficiency324
Service Response Time218
Parts Availability187
Product Durability156
Competitor Comparison98

AI Pipeline Architecture

  • Audio Ingestion → PII Detection → Anonymization
  • STT: Azure Speech / Google STT (multi-language)
  • NLP: Sentiment scoring, emotion detection per segment
  • Topic Clustering: Auto-grouped themes with trend analysis
  • Alert Engine: Threshold-based escalation for negative spikes

Key UI Screens

  • Audio pipeline status with processing queue
  • Transcript viewer with sentiment highlighting
  • Topic cluster visualization with drill-down
  • Sentiment trend dashboard (daily/weekly/monthly)
  • Alert management with escalation workflows
Platform 05 — Phase 3

Learning Management System

SCORM/xAPI compliant training platform with learning paths, assessments, certifications, and HRMS integration.

learn.sany.inWeb + Mobile
SANY Learn
Capability Development
◉ My Dashboard
📚 Course Catalog
🛤 Learning Paths
📝 Assessments
🏅 Certifications
📊 Reports
⚙ Admin

Welcome back, Rajesh

Resume Learning
Courses Completed
12
of 18 assigned
Active Certs
4
1 expiring soon
Learning Hours
48.5h
↑ 6h this month
Avg Quiz Score
87%
↑ 4% improvement
Continue Learning
🏗️
SY215C Advanced Operations
Excavators BU · 8 modules · 4.5h
72% complete
🔧
Hydraulic System Maintenance
Technical · 12 modules · 6h
45% complete
📈
Competitive Sales Techniques
Sales · 6 modules · 3h
20% complete
My Certifications
CertificationBUIssuedExpiresStatus
Excavator Product SpecialistExcavatorsNov 2025Nov 2026Active
Safety Compliance — Level 2All BUsSep 2025Mar 2026Expiring

Key UI Screens

  • Learner dashboard with progress tracking
  • Course catalog with search and BU/role filters
  • Module player (SCORM/xAPI compliant)
  • Assessment engine with timed quizzes
  • Certification tracker with renewal alerts
  • Admin: Course builder, assignment manager, reports

Architecture Highlights

  • SCORM 1.2 / 2004 + xAPI compliant course engine
  • HRMS integration: User provisioning, role sync
  • Offline sync: Course content cached for field access
  • Analytics: Completion rates, skill gaps, BU performance
  • Gamification: Badges, streaks, leaderboards